What is a specialist job title?

An information technology specialist applies technical expertise to the implementation, monitoring, or maintenance of IT systems. Specialists typically focus on a specific computer network, database, or systems administration function. Specialty areas include network analysis, system administration, security and information assurance, IT audit, database administration, web administration, and more.

Certification Requirements

Education requirements vary depending on the IT specialty. While some IT specialists work their way up with professional certifications, most experts begin their careers with an information technology degree at the associate or bachelor level. IT certifications are useful for building specialist expertise and staying up to date on the latest advances in a specific area of information technology.

Distance learning is a type of education, typically college-level, where students work on their own at home or at the office and communicate with faculty and other students via e-mail, electronic forums, videoconferencing, chat rooms, bulletin boards, instant messaging and other forms of computer-based communication.

Most distance learning programs include a computer-based training (CBT) system and communications tools to produce a virtual classroom. Because the internet and web are accessible from virtually all computer platforms, they serve as the foundation for many distance learning systems.

Info tech specialist

info tech specialist

The Role of an IT Specialist

An information technology specialist has a multitude of roles to fill. Today, nearly all transactions in business and personal activities involve a computer: recording a sale, computing payroll, keeping track of inventory, paying bills and more. In this age of high technology, every organization with a computer needs to have an IT specialist available, either on-site or on-call, to deal with the problems that will certainly occur.

Someone has to keep all of this software and hardware working correctly. Those are the duties of an IT specialist.

Computer support technicians have a multitude of responsibilities and specific skills. The following job descriptions are samples of the applications of the technological know-how of IT specialists.

Job Descriptions for an IT Specialist

Help desk: The unfortunate fact is that hardware and software programs don't always work the way they're supposed to. And most of us don't have the tech know-how to find the problem and fix it. As a result, someone places a call to the IT specialist; he is usually available 24/7.

Computer support specialists give advice and help to anyone who uses a computer in an organizatomton. They receive the phone calls for help and respond to handle the problems. Most of the time, the IT specialist can solve the problem remotely, but they are also available to make on-site visits.

IT support technicians have the skills to set up and install computer equipment and make most repairs. They can train employees on how to use new computer hardware and software. This includes using word-processing software, operating printers and even providing instructions on how to send and receive emails.

information technology specialist job

This free information technology job description sample template can help you attract an innovative and experienced information technology to your company. We make the hiring process one step easier by giving you a template to simply post to our site. Make sure to add requirements, benefits, and perks specific to the role and your company.

Information Technology Job Summary

We are seeking an experienced, skilled information technology candidate to join our growing organization. In this position, you will be responsible for supporting network databases and systems, updating system hardware and software, troubleshooting for system errors, and assisting team members in supporting all data security and optimization. An extensive background in technology and computer science, with experience in maintaining and installing IT systems, is a must.

Information Technology Duties and Responsibilities

• Administer network and data security, including directory, group policy, firewalls, virus protection, and email security
• Perform data backups to ensure all company-owned work is saved
• Install and update network system improvements
• Install and configure wireless networking equipment
• Monitor servers, LAN/WAN, and Wi-Fi to ensure full coverage
• Assist with the design, implementation, and support of new software and features
• Evaluate connectivity issues, equipment, and software and hardware
• Respond to IT issues; hardware maintenance, software, networking, etc.
• Provide helpdesk and technical support either by phone, remote access, or site visits
• Oversee troubleshooting for system errors
• Set up equipment for new users and employees
• Consult with vendors and clients to integrate and update company technology
• Ensure system optimization for all technology resources

information technology support jobs

information technology support jobs

Information technology (IT) is a sector with abundant opportunities for tech graduates to earn a substantial income and develop a satisfying career. Which are the best jobs for entry-level candidates ready to launch their IT careers?

There are many job opportunities that offer both high earnings and a strong employment outlook.

TEKsystems surveyed 250 hiring managers and asked them which entry-level roles within the industry provided the best opportunities for recent college graduates.1 The following jobs were most frequently recommended by hiring managers.

Top 7 Entry-Level IT Jobs

1. Applications Developer

Applications developers create software or applications for computers and mobile devices to enable users to process information efficiently. They analyze the needs of users and incorporate feedback from tests to modify applications.

Salary: According to the Bureau of Labor Statistics (BLS), applications developers earned a median annual wage of $103,620 in May 2018. The lowest 10% of software developers earned $61,660, and the highest 10% earned more than $166,960.

Employment Outlook: The BLS estimates that opportunities for application developers will grow by 26% from 2018 to 2028, much faster than for other occupations.

2. Technical Support Specialist

Technical support specialists resolve problems that end users and customers have while operating computer systems and software. They train users to utilize computer software, hardware, and systems and provide updates on system enhancements. Technical support specialists maintain networking and internet systems, troubleshoot problems, and make necessary repairs.

Salary: According to the Bureau of Labor Statistics (BLS), technical support specialists for computer networks earned a median annual wage of $62,770, while technical support specialists for users earned $50,980 in May 2018.

Employment Outlook: The BLS estimates that opportunities for technical support specialists will grow by 10% from 2018 to 2028, faster than for other occupations.

3. Business/Systems Analyst

Business/systems analysts consult with managers and staff to assess an organization's need for IT systems. They evaluate emerging technology and review options to optimize information processing. Business/systems analysts recommend new systems and oversee their implementation.

Salary: According to the Bureau of Labor Statistics (BLS), business/systems analysts earned a median annual wage of $88,740 in May 2018. The lowest 10% earned $54,360, and the highest 10% earned more than $142,220.

Employment Outlook: The BLS estimates that opportunities for business/systems analysts will grow by 9% from 2018 to 2028, faster than average for other occupations.

4. Web Developer

Web developers communicate with management and end users to determine their needs for web-based technology. They create websites with an eye toward speed, functionality, appearance, and relevance to organizational missions. Web developers collaborate with other IT staff to integrate other applications into websites; they also address and resolve website user issues.

Salary: According to the Bureau of Labor Statistics (BLS), web developers earned a median annual wage of $69,430 in May 2018. The lowest 10% earned $37,930, and the highest 10% earned more than $124,480.

Employment Outlook: The BLS estimates that opportunities for web developers will grow by 13% from 2018 to 2028, much faster than for other occupations.

5. Network/System Administrator

Network/system administrators recommend, install, and maintain local area networks, intranets, and organizational communications systems. They resolve network problems and take measures to optimize network performance. Network/system administrators also evaluate threats to systems and establish security protocols.

Salary: According to the Bureau of Labor Statistics (BLS), network/system administrators earned a median annual wage of $82,050 in May 2018. The lowest 10% earned $50,990, and the highest 10% earned more than $130,720.

Employment Outlook: The BLS estimates that opportunities for network/system administrators will grow by 5% from 2018 - 2028, about as fast as other occupations.

6. Database Administrator

Database administrators oversee the implementation and maintenance of software to organize records and data needed by staff to carry out their duties. They modify databases to reflect user needs as they emerge. Database administrators ensure the security of organizational databases from threats.

Salary: According to the Bureau of Labor Statistics (BLS), database administrators earned a median annual wage of $90,070 in May 2018. The lowest 10% earned $50,340, and the highest 10% earned more than $138,320.

Employment Outlook: The BLS estimates that opportunities for database administrators will grow by 9% from 2018 to 2028, faster than for other occupations.

7. Systems Engineer

System engineers are responsible for creating or modifying computer systems for their clients or employers based on their specifications, and they work extensively with hardware engineers, software engineers, system administrators, hardware technicians, programmers, and product development staff. In addition to developing computer systems, system engineers may also customize computer systems, which are purchased from vendors.

Salary: According to Payscale, systems engineers earn a median annual wage of $77,875. The lowest 10% earned $57,000, and the highest 10% earned more than $122,000.

Entry-Level IT Jobs for Candidates with Associate's Degrees

Graduates with two-year degrees will often be targeted by employers for technical positions where they provide support to IT professionals.2 Common titles for such positions include “network technician,” “support technician,” “help desk associate,” “web developer,” and “IT operations specialist.” 

IT is considered to be a “show me” field, so associate’s-degree holders with a resume or portfolio showcasing freelance or internship experience and/or certifications will be considered by some employers for software/applications developer, network administrator, and other professional roles.3

How to Be a Competive Candidate

The more experience you have, the better your chances of being a competitive candidate. The IT skills you have acquired will also boost your candidacy, so don’t hesitate to apply if you meet the requirements listed for the position.

If you're short on qualifications, consider one of the easy work-from-home computer jobs that don't require much experience.

What Are Technical Skills?

info tech specialist

A technical skill is the ability to carry out a task associated with technical roles such as IT, engineering, mechanics, science or finance. Typical technical skills are programming, the analysis of complex figures or the use of specific tools. The majority of technical skills require experience and sometimes extensive training to master.

As job hunting becomes more competitive, graduates need to work even harder to differentiate themselves from other candidates, and acquiring technical skills is one way to achieve this.

Why do Technical Skills Matter?

Technical skills are important for a number of reasons. They can help you work more efficiently, boost your confidence and make you a more valuable candidate for employers.

Candidates who have a technical skill are often more confident when applying to certain industries than those who don't. In addition, employees with a technical skill are often better at multitasking in a challenging and complex role. With sufficient technical ability, you will be able to speak to colleagues and clients more confidently using your specialist expertise.

Graduates who take the time to learn a technical skill often receive higher pay. Businesses are always on the lookout for knowledgeable staff, as their clients expect to work with highly skilled teams who they have confidence in to deliver the results they need.

Technically skilled graduates can also save employers money, as they don’t require so much training to get to a particular level. Plus they can prevent technical issues from occurring, increase customer satisfaction and reduce technical problems before they arise.

What is a professional IT specialist?

technologies specialist
Should I Become an Information Technology Specialist?

An information technology (IT) specialist is a computer support and security administrator who assists companies and organizations with managing hardware, software, networking and solving problems. These professionals go by a range of titles, including information security analyst and network administrator. They can find work in a wide variety of industries, like business, government and manufacturing. According to the U.S. Bureau of Labor Statistics (BLS), network and computer systems administrators earned a median salary of $87,070 in May 2018.

A bachelor's degree is commonly required, but some employers prefer a master's degree in computer science, information science or a related field. Employers also want to see at least 3 years of IT experience, with 5 to 10 years of experience for upper-level positions. The skills needed as an IT specialist include analytical, organizational, leadership, communication and decision-making skills. You need familiarity with project management software, customer management software, server operating systems, and web platform development software. You should also be capable of using computer equipment, such as servers and network analyzers. While certification is voluntary, it is common within the field.

What do IT support technicians do?

Job Description for an IT Support Technician

IT support technicians offer support to users who are experiencing problems with their computers or software. Support can be provided in person, over the phone or online. They address issues ranging from network systems to individual desktop computers.

IT support technicians can work for computer software or hardware companies, assisting customers with products. More generally, IT support technicians can work in a company's IT department, providing computer support internally to company employees. These technicians are responsible for maintaining the company's computer services and equipment. Their duties can include troubleshooting to detect and solve technical problems, installing or updating required hardware and software and recommending computer products or equipment to improve company productivity.

Job Outlook

The U.S. Bureau of Labor Statistics predicts that employment for all computer support specialists will increase faster than average by 10% between 2018 and 2028. This increase can be attributed to the growing use of technology and computer systems in most businesses. The mean annual wage for computer support specialists in May 2018 was approximately $55,050 (www.bls.gov).

Education Requirements for IT Support Technicians

IT support technicians usually hold an associate's degree in computer science or a related field. However, on-the-job training might be provided to a candidate, with only a high school diploma, who demonstrates exceptional communication, problem-solving and analytical skills. An IT support technician who holds a bachelor's degree in computer sciences, information systems or a similar field is the most likely to find advancement opportunities.

Professional Certification Options

In some cases, IT support technicians can substitute a professional certification for postsecondary education. Such certifications demonstrate professional dedication and expertise to prospective employers. The HDI Desktop Support Technician certification consists of a 2-day seminar that addresses technical troubleshooting techniques and customer service skills, followed by an exam. The Microsoft Certified Desktop Support Technician is awarded to IT support technicians who have 6-12 months of work experience and pass required exams on Windows operating systems and desktop applications.

IT support technicians are essential members of today's workforce because of the widespread presence of computer technologies in businesses. With excellent customer service skills and a knack for solving problems, those who choose a career as an IT support technician should have favorable job prospects. An associate's degree is usually the minimum requirement, but professional certification may be acceptable in place of formal education.