What is the Purpose of the Network Operations Centers

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Drew Robb | May 05, 2017

Network Operations Centers (NOCs) are central locations from which an organization supports its computer network and telecom infrastructure, detects and resolves IT infrastructure incidents, and ultimately ensures data center availability. Sometimes they lie within the data center, sometimes externally. They are typically connected to a high-speed internet connection or directly to the internet backbone in order to provide as much bandwidth as possible.

But regardless of the arrangement, the aim is to maintain 24x7 network and data center availability. That goal can always be achieved—if money is no object. But problems can enter the picture when organizations attempt to achieve it in an affordable fashion.

This article reviews the functions of the NOC, as well as the various external and internal relationships that can exist between data centers and NOCs. Further, it offers data center managers various tips on how to better utilize internal and external IT resources in order to slash costs, improve staff efficiency, reduce resolution time and enhance the end-user experience.