Data Center Operations Technicians are responsible for operating data center maintenance and operations equipment. They work as a technical resource providing assistance necessary for day-to-day data center operation. The technician ensures minimal downtime of data center equipment and plays an active role in maintaining its mission-critical data servers.
The technicians must make sure that the issues are escalated appropriately. They should work with high concentration and attention regarding security issues such as including passwords, access rights and privileges, confidentiality, virus, and many other threats. The professionals have to maintain and monitor tape rotation logs, security logs for data center access.
It is the responsibility of the Data Center Technician to communicate provisions of data center policies. They have to take off the physical appearance of the data center. The technician should work in close coordination with Network, Server and Telecom teams and report any issues they encounter.
Data Center Engineering Operation
Job Responsibilities
The Data Center Engineering Operations Technician provides all necessary assistance in regards to IT infrastructure including responsibilities such as customer device configurations. They ensure that the data center environment is secure and operational for customers.
Here are some essential duties that come under their purview:
Center technicians address customer device configuration including hardware modification, operating system installation, mounting of peripheral devices and cabling needs
Responsible for all fiber cabling including installation and testing in addition to troubleshooting connectivity issues with previously deployed copper or fiber cabling.
Provide technical communication pertaining to customer configurations in a concise, professional manner.
Possess good knowledge of customer ticketing software and internal ticketing system to provide proper customer service.
Must identify and resolve simple server hardware failures to include the replacement of failed hardware components.
Troubleshoot operating systems storage issues such as disk management and other technologies.
Demonstrate high levels of passion and enthusiasm when providing support to all customers and coworkers.
Conversant with building, repairing and upgrading required hardware components.
Possess sound knowledge of operating systems, networking, security, and storage technologies.
Proficiency with productivity software and experience with monitoring tools will be an added advantage.
Coordination with Data Center Operations and risk management teams to implement management processes and policies.
Provide investigation documentation, tracking, and reporting of overall asset inventory.
Provide assistance in monitoring, operating, and maintaining, and responding to abnormal conditions in facility systems.
Command the installation, cabling for power and network connections, and initial configuration of servers, network equipment, and other Data Center nodes.
Collaborate with different teams to coordinate equipment installation, repairs, and improvements.
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